To commemorate the 100,000th call to 311, the City of South Bend’s government information and non-emergency services line, Mayor Pete Buttigieg will present a cake to the service’s representatives at 2:30 pm Wednesday, December 4, at its call center in the Water Works Customer Service Center, 125 W. Colfax Avenue.
Launched in March, 311 is available Monday through Friday from 7:30 am to 5:30 pm, in English and Spanish, serving more than 600 customers each day.
Non-emergency calls to city departments, Water Works, Solid Waste, Streets, Sewers, Traffic and Lighting, and the Mayor’s Office are routed to the 311 call center. More departments will be added in 2014.
“We’re pleased the residents of South Bend are using 311 as a one-stop shop for many city services,” says Mayor Buttigieg. “We want to make sure the basics—reporting broken streetlights or potholes or inquiring about a water bill—are easy. And the data generated from this centralized service helps us target resources more efficiently and make city government more reliable.”
Seventy percent of calls connect to a live representative within 30 seconds, after a brief recorded message summarizing relevant information.
“Submitting requests for services, such as trash pickup, has become a much simpler process for residents thanks to 311,” says Cynthia Simmons, director of the call center. “This service has also increased the accessibility and responsiveness of a wide range of city services and programs.”
311 may also be accessed online at www.southbendin.gov/311 and by phone outside city limits at 574-233-0311.